The CAA is currently managing a backlog of
claims as a result of the judgment, and may take
more time to assess the situation and respond to
passengers than usual. Since the judgment, the
CAA has received over 5,800 claims from
passengers who have approached their airline and
are not satisfied with the response they
received. To date CAA has argued that
compensation should be paid in around half of
the claims that they have considered.
Iain Osborne, CAA Director of Regulatory Policy
said, “Long delays, and cancellations, only
affect a minority of passengers, but when they
occur, they can have a massive impact on
people’s holidays and business trips.”
“Since the position around compensation was
clarified by the European Court, our free
mediation team has seen a deluge of claims from
passengers leading to us securing them nearly
$130,790 in compensation already. However, we
would far rather that passengers never needed to
involve us and airlines settled claims much more
quickly, directly with their passengers. To help
them, we will soon provide airlines with more
detailed guidelines about what kind of
circumstances we judge are within their
control."
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