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DOT First Ever
Enforcement Against Airline For Stranding Passengers Daniel Guevarra |
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November 27, 2009
- DOT issued the first-ever enforcement orders against an airline for
stranding passengers for an unreasonable amount of time. On August 7-8,
2009, Continental Flight 2816 was en route from
In addition, the
passengers had already been on the plane for more than two hours before
the regional jet operating the |
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This resulted in
considerable inconvenience and discomfort for the 47 passengers on
board.
Continental will also provide a full refund to each passenger and also
offer passengers additional compensation to materially acknowledge their
discomfort. Mesaba Airlines was also fined for $75,000. Mesaba provided
ground handling for the flight. ?Look, this is just no way to treat passengers, customers, or anyone. You can't strand people overnight without access to the basics. It's not right; it's against the rules; and I am proud of the Department's Aviation Enforcement Office for its investigation into the complaints of these travelers and for its responsiveness. And I know we will use what we have learned from this investigation to strengthen protections for airline passengers subjected to long tarmac delays down the line? said Ray LaHood, Secretary of Transportation. |
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