Latest Survey Shows DOT Employee Satisfaction On The Rise


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Latest Survey Shows DOT Employee Satisfaction On The Rise

By Jim Douglas

July 13, 2010 - U.S. Transportation Secretary Ray LaHood applauded survey results that show employee satisfaction at the U.S. Department of Transportation is on the rise. This follows a year in which Secretary LaHood initiated a series of town hall meetings with employees across the country and a new open door policy to hear employee concerns.  Initial responses from the Office of Personnel Management show marked improvement in the Federal Employee Viewpoint Survey in 2010 over the previous survey in 2008.

?The early results are remarkable, especially for a large department,? said Secretary LaHood.  ?But we?re also just getting started.  We will continue to address the issues raised by employees through these surveys.?


When the Obama Administration took office the U.S. Department of Transportation ranked among the departments with the lowest employee satisfaction.  The new survey shows DOT, with its more than 55,000 employees, moved up substantially in the rankings.

Secretary LaHood was personally engaged in the effort to improve the Department?s ranking, and asked his leadership team to follow suit.  The Department focused on leadership development, performance culture and internal communications.  It also asked leaders in the operating administrations to create tailored action plans, which included measurable benchmarks for their agencies and increased the survey sample size to capture a more accurate snapshot of the way DOT employees felt about their workplace.  In 2010, 9,617 employees participated in the survey; in 2008, 6,354 participated.

Across the Department, the Secretary required all first-line supervisors to participate in training to enhance leadership and supervisory skills that focuses on empowerment and employee engagement.  This training also focused on areas where the survey showed that USDOT needed the most improvement.  Preliminary results indicate success; this year the Department scored higher on several items used to assess employee sentiment regarding supervisors/team leaders in 2008.

Some of the results are as follows.  In 2010, 74.2 percent of respondents said their supervisor supports their needs to balance work with other life issues, up from 68.4 in 2008, and 63.7 percent had trust and confidence in their supervisor, up from 56.9 percent two years ago.  In 2010, 75.3 percent of those surveyed responded that their work gives them a feeling of personal accomplishment, up from 70.9 percent in 2008.  Similarly, in 2010, 88.7 percent of those surveyed responded that they like the kind of work they do, up from 84.5 percent in 2008.


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