“If you booked direct with Fly Olympic AB and paid by
credit card you may be protected under Section 75 of the
Consumer Credit Act 1974 and you should contact your
card issuer for further information. If you paid by
debit or charge card you should contact your card issuer
for advice. Similarly, if you purchased Scheduled
Airline Failure Insurance (SAFI) you should contact your
insurer.”
Air Travel Organizers' Licensing (ATOL) is a United
Kingdom Civil Aviation Authority (CAA) scheme to protect
people who have purchased package holidays (Thomson,
Thomas Cook, etc.) and flights from a member tour
operator. The
majority of UK tour operators are required to hold an
ATOL license, without which they may not legally sell
air travel. ATOL licensed firms will have had their
business practices inspected by the CAA.
An
ATOL licensed tour operator must also obtain insurance
bonds from the CAA. The aim of this is to provide
refunds to travelers affected by any event which causes
the airline to be unable to provide travel for its
customers, and to arrange for flights (in addition to
accommodation and other items which may be included in a
package holiday) to return home those who are still
abroad at this time.
Airlines are not included within the ATOL Scheme, so if
you booked direct with an airline that has ceased
trading you will not be covered. If you paid directly to
the airline by credit card you might be protected by
Section 75 of the Consumer Credit Act 1974. You should
check with your card issuer for further advice. You may
have similar cover if you paid by Visa debit card. Check
with your bank.
Booked through an Airline Ticket Agent -
If you booked your ticket through an airline ticket
agent you should speak to the agent in the first
instance; they may have provided travel insurance that
includes Scheduled Airline Failure cover, so check with
your agent.
Scheduled Airline Failure Insurance (SAFI) -
Some airlines and airline ticket agents will offer
customers either a specific Scheduled Airline Failure
Insurance (SAFI) policy or include similar protection
within a broader travel insurance product. The type of
protection provided may vary depending on the type of
policy taken out. A policy may simply cover the cost of
the original tickets purchased or any unused portion, or
the additional cost of purchasing new flights, such as
new tickets for travel back to the UK.
Booked with an ATOL holder -
If you have booked flights or a holiday that includes
flights with a travel firm that holds an ATOL (Air
Travel Organizer’s License) and received confirmation
that you are ATOL protected, the travel firm is
responsible for your flight arrangements and must either
make alternative flights for you so that your holiday
can continue or provide a full refund. If you are
abroad, it should make arrangements to bring you home at
the end of your trip. Contact the ATOL travel firm
(helpline on ATOL: 020 7453 6333 Monday - Friday 10.00 -
17.00 Normal working days).
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