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Tarmac Delays - In September, airlines reported one tarmac delay of more than three hours on a domestic flight and no tarmac delays of more than four hours on international flights. The reported tarmac delay is under investigation by the Department. On-Time Performance - The reporting carriers posted an on-time arrival rate of 81.1 percent in September, down from the 83.8 percent on-time rate in September 2013, but up from the 77.7 percent mark in August 2014. Cancellations - The reporting carriers canceled 1.4 percent of their scheduled domestic flights in September, up from both the 0.9 percent cancellation rate posted in September 2013 and the 1.2 percent rate in August 2014. Chronically Delayed Flights - At the end of September, there was one flight that was chronically delayed – more than 30 minutes late more than 50 percent of the time – for three consecutive months. There were an additional five regularly scheduled flights that were chronically delayed for two consecutive months. There were no chronically delayed flights for four consecutive months or more. A list of flights that were chronically delayed for a single month is available from BTS. Causes of Flight Delays - In September, the carriers filing on-time performance data reported that 5.98 percent of their flights were delayed by aviation system delays, compared to 6.14 percent in August; 6.07 percent by late-arriving aircraft, compared to 7.97 percent in August; 4.82 percent by factors within the airline’s control, such as maintenance or crew problems, compared to 6.01 percent in August; 0.39 percent by extreme weather, compared to 0.68 percent in August; and 0.03 percent for security reasons, equal to 0.03 percent in August. Weather is a factor in both the extreme - weather category and the aviation-system category. This includes delays due to the re-routing of flights by DOT’s Federal Aviation Administration in consultation with the carriers involved. Weather is also a factor in delays attributed to late-arriving aircraft, although airlines do not report specific causes in that category. Data collected by BTS also shows the percentage of late flights delayed by weather, including those reported in either the category of extreme weather or included in National Aviation System delays. In September, 28.19 percent of late flights were delayed by weather, down from 35.73 in August and from 32.75 in September 2013. Mishandled Baggage - The U.S. carriers reporting flight delays and mishandled baggage data posted a mishandled baggage rate of 2.98 reports per 1,000 passengers in September, up from September 2013’s rate of 2.71, but down from August 2014’s rate of 3.69. For the first nine months of this year, the carriers posted a mishandled baggage rate of 3.71 reports per 1,000 passengers, up from the 3.21 rate recorded during the first nine months of 2013.
Bumping - The report also includes
reports of involuntary denied boarding, or bumping, for
the third quarter and first nine months of this year
from Incidents Involving Pets - In September, carriers reported no incidents involving the loss, death, or injury of pets while traveling by air, down from both the two reports filed in September 2013 and the 10 reports filed in August 2014.
Complaints About Treatment of Disabled
Passengers - The report also contains a
tabulation of complaints filed with DOT in September
against airlines regarding the treatment of passengers
with disabilities.
The Department received a total of 59
disability-related complaints in September, up from the
total of 53 complaints filed in September 2013, but down
from the 83 complaints received in August 2014.
For the first nine months of this year, the
Department received 609 disability-related complaints,
up 14.3 percent from the total of 533 filed during the
first nine months of 2013.
Complaints About Discrimination - In
September, the Department received six complaints
alleging discrimination by airlines due to factors other
than disability – such as race, religion, national
origin, or sex – up from the total of five recorded in
September 2013, but down from the total of seven
recorded in August 2014.
For the first nine months of this year, the
Department received 52 complaints about discrimination,
down 10.3 percent from the total of 58 filed during the
first nine months of 2013.
Air Travel Consumer Report November 2014 - Key September
2014 On-Time Performance And Flight Cancellation
Statistics Based on Data Filed with the Bureau of Transportation Statistics by the 14 Reporting Carriers and Tarmac Data Filed by All Carriers Overall - 81.1 percent on-time arrivalsHighest On-Time Arrival Rates Hawaiian Airlines – 90.8 percent Alaska Airlines – 87.2 percent JetBlue Airways – 86.1 percent Lowest On-Time Arrival Rates Envoy Air (Formerly American Eagle Airlines) – 73.2 percent ExpressJet Airlines – 74.4 percent Southwest Airlines – 80.1 Domestic Flights with Longest Tarmac Delays Exceeding Three Hours American Airlines flight 1620 from Raleigh-Durham, N.C. to Chicago O’Hare, 9/5/14 – delayed on tarmac 189 minutes in Milwaukee, Wis. due to severe weather at Chicago O’Hare International Flights with Longest Tarmac Delays Exceeding Four Hours *There were no international flights in September with tarmac delays exceeding four hours. Highest Rates of Canceled Flights Envoy Air (Formerly American Eagle Airlines) – 5.0 percent ExpressJet Airlines – 3.1 percent SkyWest Airlines – 2.3 percent Lowest Rates of Canceled Flights Hawaiian Airlines – 0.1 percent Virgin America – 0.2 percent Delta Air Lines – 0.2 percent |
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